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Member Dashboard

If you are a Silver Klub or Gold Klub member, webinars and download links are delivered to you via email.  If you missed the email that was sent to Gold & Silver Klub members with the download links, enter your member email below.  Make sure you whitelist support@jackkruse.com, which is where these important emails will come from.  If you do not get the automated email within about 10 minutes, please email support requesting your links.

Need to upgrade / downgrade your membership?

No problem! Simply login to your member dashboard and follow the prompts.


 

90 Day Optimal Reset

Are you ready to get Optimal? Well, we’ve got a 90 Day Optimal Reset Program ready for you to start today! 

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Support FAQs

Q: I am not able to access content that I have been able to see in the past. What do I do?
Q: I can’t login.  I put the password that was sent to me in email but it doesn’t work.
Q: How do I change my password if I am already logged in?
Q: How do I update my payment info?
Q: How do I upgrade my account?
Q: How do I cancel my account?
Q: How do I access past webinars if I’m a Silver or Gold Klub member?




Q: I am not able to access content that I have been able to see in the past. What do I do?
A: Here are a couple things to try, in this order.

  1. Logout and then log back in.  Sometimes your browser is caching old credentials and this will resolve it.
  2. Clear your browser cache.  Sometimes those browsers are stubborn and just don’t give up their cookies.  Logout, clear the cache and log back in.
  3. Submit a support ticket.  It could be that you don’t have access after all.


Q: I can’t login.  I put the password that was sent to me in email but it doesn’t work.
A: No problem.  On the member login page, there’s a ‘Lost your password?‘ link.  Just enter your email address and you will receive a link to change your password.

Q: How do I change my password if I am already logged in?
A: Visit your dashboard, then go to Account Info and enter your new password.  However, we prefer the forget password method above.  Either way you will need to make sure you log out because it might not let you access stuff properly.

Q: How do I update my payment info?
A: Go to the Member Dashboard, enter your email address and select “Change payment type”. You will be emailed a form to fill out to change your payment information.

Please note: Dr. Kruse does not answer specific questions or give you feedback on your medical history or labs during an email lab consult.  If you want specific input or perspective on your situation, you’ll need to schedule a regular consult.

Q: How do I upgrade my account?
A: 
Visit to the Member Dashboard, enter your email address and select “Upgrade my account”. You will be emailed a form to fill out to change your upgrade your account.

Q: How do I cancel my account?
A: If you are billed via Paypal, you can cancel your subscription in your Paypal account. If you are billed via credit card on the new system, visit the Member Dashboard. Using the drop down menu, you can select “Cancel Membership”.

Q: How do I access past webinars if I’m a Silver or Gold Klub member?
A: All of your available webinars should be available to you in your Member Dashboard.

Please Note: The author of this site is not engaged in rendering professional advice or services to the individual reader. The ideas, procedures, and suggestions contained within this work are not intended as a substitute for consulting with your physician. All matters regarding your health require medical supervision. I shall not be liable or responsible for any loss or damage allegedly arising from any information or suggestions within this blog. You, as a reader of this website, are totally and completely responsible for your own health and healthcare.